Frequently Asked Questions

Please email us at with the following details:

  • Registered full name

  • Email address

  • Mobile number

  • Details of your transaction as written on your SMS and email address and the transaction history on the app.


Disputed transactions are usually resolved within 5 to 7 working days from the time you filed your complaints to us, but please note that the settlement period depends on the type of transaction involved.

We apologize for this inconvenience. Please note that some transactions take time to process but if you still haven’t received your funds after one business day, please call us at +63 2 8880 1180 / +63 2 8880 1181 or 09985890523 / 09988423852 or email us at

Dispute & Claims

My available balance is missing

My transaction is null/voided

Dispute charges in paying your bills, transfer funds, and buy load. What do I do?

This means that your transaction did not go through and it is not yet recorded in our system. You need to re-do the transaction in the app.