HOW CAN WE HELP?
Frequently Asked Questions
Please email us at firstname.lastname@example.org with the following details:
Registered full name
Details of your transaction as written on your SMS and email address and the transaction history on the app.
Disputed transactions are usually resolved within 5 to 7 working days from the time you filed your complaints to us, but please note that the settlement period depends on the type of transaction involved.
We apologize for this inconvenience. Please note that some transactions take time to process but if you still haven’t received your funds after one business day, please call us at 02. 8874-8000 or 09985890523 / 09988423852 or email us at email@example.com.
Dispute & Claims
My available balance is missing
My transaction is null/voided
Dispute charges in paying your bills, transfer funds, and buy load. What do I do?
This means that your transaction did not go through and it is not yet recorded in our system. You need to re-do the transaction in the app.